Frequently Asked Questions
How does recovery work?
Register and verify your email, submit KYC (ID + details). Once approved, submit a recovery request with details of loss. Pay the recovery fee via manual payment and upload the receipt. Admin reviews and, if approved, credits recovered funds to your internal wallet balance. You can then request a withdrawal.
Why do I need KYC?
KYC (Know Your Customer) is required for compliance and to protect your account. It enables access to recovery submissions and withdrawals.
How are payments handled?
Payments are processed via manual methods (e.g., bank wire or wallet address). After payment, upload your receipt for verification. Your payment status updates under “Deposit / Payment” history.
What are PIN, COT, and AML/IMF codes?
These are security codes set by the admin and used in a step-by-step withdrawal process to ensure secure transfer of funds.
How do I contact support?
Use the “Contact Us” page to send a message without logging in, or submit a ticket from your account dashboard under Support. Admin replies will be visible in your account and sent to your email.